METAX Global, referred to as METAX, we, our, or us, operates the website located at http://www.metaxglobal.io and provides licensed access to proprietary software and related digital services. We recognise the importance of protecting personal information and are committed to processing such information in accordance with applicable data protection, privacy, and regulatory laws. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard personal information when you access our Website, create an account, purchase a license, interact with our platform, or communicate with us. By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.
This Policy applies to personal information collected through:
This Policy does not apply to third party websites, exchanges, wallet providers, or external platforms that may be linked to or integrated with our Website.
We collect information directly from you, automatically through your device, and from lawful third party sources.
You may provide personal information including:
Where regulatory compliance requires, we may collect government issued identification, proof of address, or other verification documents. Providing certain information may be mandatory for account activation, transaction processing, or regulatory compliance.
When you access http://www.metaxglobal.io, we may automatically collect technical and usage information including:
This information is used for security monitoring, fraud detection, analytics, performance optimisation, and compliance oversight.
We use cookies and similar technologies to operate the Website, maintain session integrity, enhance security, and analyse user behaviour. Cookies may store session identifiers, authentication tokens, and preference data. You may control cookies through your browser settings. Disabling cookies may affect platform functionality.
We may receive personal information from:
We rely on such providers to assist with compliance, security, and operational integrity.
We may process personal information for the following lawful purposes:
We do not sell personal information for monetary compensation.
Where applicable law requires, we rely on one or more of the following legal bases:
METAX may process personal information to comply with applicable financial crime prevention laws, anti money laundering regulations, counter terrorist financing requirements, sanctions screening obligations, and other regulatory frameworks. We may conduct identity verification, transaction monitoring, risk scoring, and internal investigations. We reserve the right to disclose personal information to regulatory authorities, courts, or law enforcement where legally required.
We may share personal information with:
All service providers are contractually obligated to safeguard personal information and process it only for authorised purposes.
Your personal information may be processed and stored in jurisdictions outside your country of residence. These jurisdictions may have data protection laws that differ from those of your home country. By using our services, you consent to the transfer, storage, and processing of your information in such jurisdictions.
We implement administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, disclosure, alteration, or destruction. Security measures may include encryption, secure server infrastructure, access controls, monitoring systems, and internal compliance procedures. Despite these measures, no method of electronic transmission or storage is completely secure. Users acknowledge inherent cybersecurity risks.
We retain personal information for as long as reasonably necessary to:
Retention periods may vary depending on legal, regulatory, and operational requirements.
Subject to applicable law, you may have the right to:
We will respond to valid requests in accordance with applicable law. Certain rights may be limited where processing is necessary for legal compliance or fraud prevention.
Some browsers transmit Do Not Track signals. There is currently no universally accepted standard for responding to such signals. We do not modify our practices in response to such signals.
Our Website and services are not directed to individuals under eighteen years of age. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Our Website may contain links to third party platforms. We are not responsible for the privacy practices, content, or policies of such third parties.
We reserve the right to amend or update this Privacy Policy at any
time.
Changes will be published on http://www.metaxglobal.io with an
updated effective date.
Continued use of the Website after changes become effective
constitutes acceptance of the revised Policy.
For questions, requests, or concerns regarding this Privacy Policy,
you may contact:
Email: info@metaxglobal.io
Website: www.metaxglobal.io