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Terms & Conditions

1. ACCEPTANCE OF THESE TERMS & CONDITIONS

1.1 These Terms and Conditions constitute a legal agreement and are entered into by and between you (the “User”) and METAX Trading Ltd. (“METAX”) so please read them carefully. These Terms and Conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, the “Terms”), govern your access to, purchase of, and use of METAX’s proprietary software products, digital tools, compensation structures, and related services (the “Services”). By purchasing a METAX license, creating an account, accessing the platform, or participating in any related activity, the User confirms that they have read, understood, and agreed to be legally bound by these Terms and Conditions. These Terms apply globally to all Users regardless of their country of residence or the jurisdiction from which they access the platform.

If the User does not agree to these Terms in full, the User must immediately refrain from purchasing, accessing, or using any METAX’s services.

2. NATURE OF SERVICE: ASSUMPTION OF RESPONSIBILITY

  • 2.1 METAX is a technology company that licenses proprietary arbitrage software tools designed to identify pricing inefficiencies across digital asset markets.
  • 2.2 METAX provides access to software only. METAX does not provide investment advice, securities dealing, brokerage services, portfolio management, asset custody, financial planning, tax advice, or any regulated financial service.
  • 2.3 The purchase of a METAX license grants access to software functionality only. It does not constitute an investment contract, security, derivative instrument, managed account, collective investment scheme, joint venture, partnership, or fiduciary relationship.
  • 2.4 Nothing on the platform, in presentations, marketing materials, or communications, shall be interpreted as financial advice or a guarantee of financial performance.
  • 2.5 The User acknowledges that digital asset markets are volatile, speculative, subject to regulatory change, and may experience extreme price fluctuations, illiquidity, technological failures, or exchange shutdowns.
  • 2.6 The User assumes full responsibility for all decisions made in purchasing, using, or marketing the software. The User expressly acknowledges that they have independently assessed the risks associated with arbitrage and digital asset trading and have not relied on any representation, projection, or statement made by METAX or any of its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns in making their decision to purchase a license or use or market the platform.

3. ELIGIBILITY & ACCOUNT REGISTRATION

  • 3.1 The User represents and warrants that they are at least the age of majority in their jurisdiction.
  • 3.2 The User represents and warrants that they have full legal capacity to enter binding contracts.
  • 3.3 The User represents and warrants that their participation is lawful in their jurisdiction.
  • 3.4 If the User is accessing, using, purchasing, or receiving any of the Services on behalf of an entity, then the User represents and warrants that they:
       (i) are an authorized representative or agent of that entity with the authority to bind such entity to these Terms; and
       (ii) agree to these Terms on behalf of such entity.
  • 3.5 METAX reserves the right to refuse registration, suspend accounts, or request additional verification documentation at its sole discretion.
  • 3.6 The User agrees to provide accurate, current, and complete information during registration and to update such information as necessary.

4. LICENSE GRANT & LIMITATIONS

  • 4.1 Upon confirmed payment, METAX grants a limited, revocable, non-exclusive, non-transferable, non-assignable license to access the software under the selected license tier.
  • 4.2 The license grants access rights only and does not transfer ownership of any intellectual property. See section 13 below.
  • 4.3 METAX may update, modify, suspend, restrict, replace, or discontinue features, compensation structures, or access levels at any time without prior notice.
  • 4.4 The User acknowledges that licenses may not be resold, transferred, sublicensed, leased, pledged, or used as collateral.
  • 4.5 The User acknowledges that any unauthorized access or use automatically terminates the license.

5. SOFTWARE FUNCTIONALITY & AVAILABILITY

  • 5.1 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns do not guarantee uninterrupted access, error free performance, or continuous uptime.
  • 5.2 The User agrees and acknowledges that scheduled maintenance, emergency maintenance, regulatory changes, or technical issues may result in temporary suspension.
  • 5.3 The User agrees that they will not hold METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns liable for losses arising from system outages, exchange connectivity failures, API interruptions, or data inaccuracies.
  • 5.4 The User agrees and acknowledges that third party exchanges and blockchain networks operate independently from METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns.

6. NO PROFIT GUARANTEE & RISK DISCLOSURE

  • 6.1 The User agrees and acknowledges that all yield references, multipliers, projections, estimated returns, or performance illustrations on the platform, in presentations, marketing materials, or communications are informational examples only.
  • 6.2 The User agrees and acknowledges that METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns do not guarantee profits, returns, income, capital preservation, or financial performance of any kind.
  • 6.3 The User agrees and acknowledges that losses may occur, including total loss of capital allocated to digital asset trading.
  • 6.4 The User agrees and acknowledges that market volatility, liquidity shortages, slippage, exchange restrictions, regulatory action, and cybersecurity risks may materially impact outcomes.
  • 6.5 The User agrees and acknowledges that past or simulated performance does not guarantee future results.

7. COMPENSATION & COMMISSION STRUCTURE

  • 7.1 Commissions, where applicable, are derived solely from verified sales of METAX licenses to end-user customers who intend to use the software for their own purposes. No compensation is paid solely for the act of recruiting new participants into the network. METAX does not guarantee any level of commission income, and participants are not entitled to compensation merely because of their participation in the network.
  • 7.2 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns retain sole discretion in calculating, validating, adjusting, withholding, delaying, reversing, or canceling commissions.
  • 7.3 The User agrees and acknowledges that commission payments are conditional upon compliance verification, identity authentication, fraud screening, and internal audit review.
  • 7.4 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns may amend qualification requirements, payout schedules, volume thresholds, or structural formulas at any time.
  • 7.5 In the event of chargebacks, disputes, manipulation, artificial structuring, or regulatory intervention, METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns may reclaim previously distributed commissions.
  • 7.6 The parties agree that commission eligibility does not create an employment, agency, franchise, or partnership relationship.

8. WITHDRAWALS & PAYMENT PROCESSING

  • 8.1 The User agrees and acknowledges that withdrawal requests are subject to operational capacity, liquidity management, compliance review, and security checks.
  • 8.2 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns are not responsible for blockchain connection, wallet misconfiguration, incorrect addresses, third party service provider failures, processing delays, or errors. The User understands that they are solely responsible for ensuring the accuracy of all wallet addresses and payment details prior to initiating any withdrawal. METAX and any of its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns shall have no obligation to recover funds sent to incorrect addresses.
  • 8.3 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns reserves the right to impose withdrawal limits, cooling-off periods, and enhanced due diligence requirements on any withdrawal request. Minimum and maximum withdrawal thresholds may be set at the sole discretion of METAX and any of its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns and changed at any time without notice.
  • 8.4 METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns may freeze, suspend, or permanently withhold funds pending investigation of suspected fraud, money laundering, regulatory inquiry, court order, or breach of these Terms. METAX and any of its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns shall not be liable for any losses or opportunity costs arising from such holds.

9. COOLING OFF PERIOD & REFUNDS

  • 9.1 The Users may request cancellation within fourteen calendar days from purchase. Upon valid cancellation within this period, all commissions generated from the license will be forfeited. Network adjustments may occur to rebalance compensation structures. Administrative, compliance, or processing fees may be reduced. Any refunds may be subject to identity verification and fraud review.
  • 9.2 After fourteen days, all purchases are final and non-refundable except where required by mandatory law.
  • 9.3 METAX and its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns reserve the right to deny refunds in cases of abuse, coordinated cancellation schemes, or misrepresentation.

10. LIMITATION OF LIABILITY

  • 10.1 to the maximum extent permitted by applicable law, in no event will METAX, its affiliates, or either of their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns be liable for any consequential, indirect, incidental, exemplary, special or punitive damages whatsoever, including any damages for business interruption, loss of use, loss of data, loss of revenue or profit, cost of capital, loss of business opportunity, loss of goodwill, personal injury, death, pain and suffering, or emotional distress, whether arising out of breach of contract, tort (including negligence), breach of privacy, or any other theory of liability or otherwise, regardless of whether such damages were foreseeable and whether or not we were advised of the possibility of such damages.
  • 10.2 The User acknowledges that risk allocation is a fundamental part of these Terms.

11. REGULATORY & LEGAL COMPLIANCE

  • 11.1 The User acknowledges that they are solely responsible for compliance with laws in their jurisdiction.
  • 11.2 The User acknowledges that they are solely responsible for tax reporting, income declarations, and regulatory filings.
  • 11.3 METAX may conduct know your customer procedures, identity verification, transaction monitoring, and suspicious activity reporting.
  • 11.4 METAX does not represent that the platform satisfies licensing or registration requirements in every jurisdiction.

12. INDEMNIFICATION

Users agree to indemnify, defend, and hold harmless METAX, its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns from any claims, penalties, fines, investigations, regulatory actions, losses, or damages arising from breach of these Terms, unlawful conduct, misrepresentation, or disputes involving third parties. This indemnification obligation includes all reasonable legal fees, disbursements, court costs, expert witness fees, and settlement amounts incurred by METAX and its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns. METAX and its affiliates, or either of their respective directors, officers, employees, representatives, agents, service providers, contractors, licensors, suppliers, subsidiaries, successors, and assigns reserves the right, at its own expense, to assume exclusive control of the defense of any matter otherwise subject to indemnification by the User, and the User agrees to cooperate fully with METAX in such defense. The User shall not settle any claim that imposes any obligation, restriction, or liability on METAX without METAX’s prior written consent. This obligation survives indefinitely.

13. INTELLECTUAL PROPERTY

All contents of this website/platform, content provided as part of the Services, software code, algorithms, trade secrets, documentation, branding, trademarks, and proprietary materials remain the exclusive property of METAX. Unauthorized reproduction, decompiling, scraping, distribution, re-transmission, republication, modification, reverse engineering, sale, or other exploitation of this website or any of the contents of the Service is strictly prohibited. All contents of this website and content provided as part of the Services are Copyright © 2026 METAX Trading Ltd. All rights reserved.

14. CONFIDENTIALITY

The User agrees not to disclose proprietary business information, compensation structures, or software methodologies without prior written consent. This obligation survives termination of the User’s account indefinitely. The User further agrees not to make any public statement, post, or communication that disparages, defames, or damages the reputation of METAX, its products, officers, or employees. The User acknowledges that breach of this section would cause irreparable harm to METAX for which monetary damages would be inadequate, and that METAX shall be entitled to seek injunctive or other legal and equitable relief without the requirement to post bond or prove actual damages.

15. TERMINATION

METAX may suspend or terminate accounts at its sole discretion, with or without notice. The User acknowledges that, upon termination, access rights cease immediately, pending commissions may be forfeited, and withdrawal privileges may be restricted. Termination does not relieve the User of any obligations that accrued prior to termination or that by their nature survive termination. METAX shall not be liable to the User or any third party for any consequences arising from suspension or termination of access.

16. FORCE MAJEURE

METAX shall not be liable for failure or delay caused by events beyond reasonable control including, but not limited to, regulatory changes, government orders, exchange closures, cyber-attacks, natural disasters, acts of God, or blockchain disruptions.

17. AMENDMENTS

METAX reserves the right to amend these Terms at any time. Continued use of the platform constitutes acceptance of revised Terms.

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 These Terms shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties irrevocably attorn to the exclusive jurisdiction of the courts of British Columbia, Canada for any matter not subject to arbitration, including applications for injunctive or other interim relief.

18.2 All disputes shall be resolved exclusively through confidential and binding arbitration. Arbitration shall be conducted in Vancouver, British Columbia, Canada, in the English language, before a single arbitrator appointed in accordance with the BC International Commercial Arbitration Centre (BCICAC) Rules. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. METAX retains the right to seek injunctive or other equitable relief in any court of competent jurisdiction without waving the right to arbitrate. Users waive participation in class or collective proceedings to the extent permitted by law.

19. SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between METAX and the User and supersede all prior representations or communications.

21. NON-RELIANCE & REPRESENTATIONS

The parties agree that these written Terms control completely, no verbal promises are enforceable, and no outside marketing statements override the document.

22. PROHIBITED JURISDICTIONS & RESTRICTED PERSONS

Access to and use of METAX’s Services is void where prohibited by law. Users represent and warrant that they are not located in, organized under the laws of, or ordinarily resident in any jurisdiction in which METAX’s services are prohibited or subject to sanctions. METAX reserves the right to block access from any jurisdiction at its sole discretion without liability. Users represent that they are not named on any government sanctions list, including lists administered by the Office of Foreign Assets Control (OFAC), the United Nations, the European Union, or the Government of Canada (including under the Special Economic Measures Act or the United Nations Act). Any User who becomes subject to such sanctions must immediately cease all platform use and notify METAX in writing. Breach of this section constitutes immediate grounds for termination and forfeiture of any pending balances, to the extent permitted by applicable law.

23. ANTI-MONEY LAUNDERING & FINANCIAL CRIME COMPLIANCE

Users represent that all funds used to purchase licenses or conduct any activity on the platform are derived from legitimate sources and are not the proceeds of any criminal activity. Users agree not to use the platform to launder money, finance terrorism, evade taxes, circumvent currency controls, or engage in any activity that violates applicable anti-money laundering (AML) or counter-terrorist financing (CTF) legislation, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada). METAX may report suspicious activity to relevant authorities including FINTRAC and other competent bodies without prior notice to the User. Such reporting shall not constitute a breach of any confidentiality obligation owed to the User. Users must promptly comply with any request by METAX for source-of-funds documentation, enhanced due diligence information, or identity verification. Failure to comply within the timeframe specified by METAX entitles METAX to suspend or terminate access immediately and withhold any pending balances pending resolution.

24. DATA COLLECTION & PRIVACY

By using the platform, Users consent to the collection, processing, transfer, and storage of personal data as described in METAX’s Privacy Policy, which is incorporated by reference. Users acknowledge that personal data may be transferred to and processed in jurisdictions outside the User’s country of residence and that such transfers are a necessary condition of using the platform.

25. WAIVER

No failure or delay by METAX to exercise any right or remedy under these Terms shall operate as a waiver thereof. Any waiver must be in writing and signed by an authorized representative of METAX to be effective and shall apply only to the specific instance for which it is given and shall not affect any other or future exercise of the same or any other right.

26. ELECTRONIC AGREEMENT & ACKNOWLEDGMENT

By accessing or using the platform, the User expressly acknowledges that:
  (a) they have read these Terms in full and understand their contents
  (b) they have had the opportunity to seek independent legal advice before accepting
  (c) they agree to be legally bound by these Terms
  (d) their electronic acceptance (including by click-through, account creation, or continued use) constitutes a valid and legally binding signature under the Electronic Transactions Act (British Columbia) and applicable federal law and
  (e) these Terms form a binding contract enforceable against the User in the same manner as a written, manually signed agreement. The User further acknowledges that METAX has relied on these representations in entering into this agreement.

27. NOTICE

METAX may give notice to the User by email to the applicable email address provided by the User. You may provide legal notices to us by email at info@metaxglobal.io